Cancellation Policy
1. Free Cancellation:
Cancellations made 7 days or more prior to the check-in date are eligible for a 100% refund.
2. Late Cancellation:
Cancellations made within 7 days of the check-in date will be non-refundable for all direct bookings made with Mirana Resort.
3. No-Show Policy:
In case of a No-Show or failure to check-in on the booked date, no refund will be provided and the full booking amount will be forfeited.
4. Early Check-Out / Shortened Stay:
No refund will be applicable for early check-outs or if the guest decides to shorten the duration of their stay after check-in.
5. Third-Party Bookings (OTA):
For bookings made via MakeMyTrip, Goibibo, Booking.com, Agoda or any other Online Travel Agency, the cancellation, modification, and refund policy of the respective platform will apply. Guests are requested to contact the OTA directly for any assistance.
6. Date Amendments:
Date changes are subject to availability and will be treated as a cancellation and a fresh booking, as per the policy above.
7. Refund Timeline:
All eligible refunds will be processed within 7-10 working days to the original mode of payment.For any queries, please contact our reservations team directly.
House Rules
House Rules
Welcome to Mirana! To ensure a peaceful and safe stay for all our guests, we kindly request you to adhere to the following house rules:
1. Guest Policy:
We warmly welcome families, couples, mixed groups, and all-girls groups. To maintain our family-friendly atmosphere, bookings comprising only male guests (stag groups/bachelor parties) are not permitted.
2. Identity Proof:
A valid government-issued photo ID (Aadhaar, Passport, Driving License, Voter ID) is mandatory for all guests at the time of check-in.
3. Peaceful Environment:
Loud music, DJs, and excessive noise are strictly prohibited. This is a serene retreat, and we request all guests to respect the tranquility of the property and our neighbours.
4. Conduct:
Any unruly, abusive, or inappropriate behaviour towards our staff, fellow guests, or neighbours will not be tolerated and will result in immediate eviction without any refund.
5. Property Care:
Guests will be liable for any damage or loss caused to the property, furniture, or fixtures during their stay, and the same will be charged accordingly.
6. Prohibited Activities:
Any illegal activities and possession or use of prohibited substances are strictly not allowed on the premises.
7. Smoking Policy:
Smoking is strictly prohibited inside the rooms and villas. Designated smoking areas are available within the property. A cleaning penalty will be charged in case of violation.
8. Management Rights:
The management reserves the right to refuse admission or discontinue the stay of any guest who fails to comply with these house rules, without any refund.
We look forward to hosting you and making your stay at Mirana memorable!
– Team Mirana Resort